Frequently Asked Questions

You can track your order by logging into your account and visiting the "Order History" section. Alternatively, you can use the tracking number provided in your shipping confirmation email to track your package directly on the carrier's website. If you're having trouble locating your tracking information, please contact our customer support team for assistance.

We offer a 30-day return policy for most items. Products must be in their original condition with all packaging and accessories. Custom or personalized items cannot be returned unless defective. For complete details, please visit our Returns Policy page.

Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout. Please note that processing time (1-2 business days) is separate from shipping time. International orders may take 7-14 business days depending on the destination and customs clearance.

Yes, we offer professional assembly services in select areas for an additional fee. You can add this service during checkout if it's available in your location. We also provide detailed assembly guides for all our products, which you can find on our Assembly Guides page.

Each product has specific care instructions included in the packaging. In general, we recommend using a soft, dry cloth for regular dusting and a slightly damp cloth for cleaning surfaces. Avoid harsh chemicals or abrasive cleaners as they may damage the finish. For wooden furniture, periodic application of a quality furniture polish can help maintain its appearance.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. For orders over $1,000, we also offer financing options through Affirm. All payments are securely processed and your information is never stored on our servers.

Yes, we ship to most countries worldwide. International shipping costs and delivery times vary by location. Please note that customers are responsible for any import duties, taxes, or customs fees that may apply. These charges are not included in the purchase price or shipping cost.

We offer a 1-year limited warranty on most products, covering manufacturing defects and structural issues. Some premium items come with extended warranties of up to 5 years. The warranty does not cover normal wear and tear, improper assembly, or damage resulting from misuse. Please keep your order confirmation as proof of purchase for warranty claims.

You can modify or cancel your order within 2 hours of placing it. After this window, orders enter our processing system and cannot be changed. To request a change or cancellation, please contact our customer support team immediately with your order number. Once an order has shipped, it cannot be canceled, but you can return it according to our return policy.

To reset your password, click on the "Login" button at the top of our website, then select "Forgot Password." Enter the email address associated with your account, and we'll send you a password reset link. If you don't receive the email within a few minutes, please check your spam folder or contact customer support for assistance.